Tom’s Western Store Online Privacy Statement

Information Collection and Use

Tom’s Western Store is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from that disclosed in this statement. Tom's Western Store collects information from our users in several different ways on our website.

We will retain your information for as long as your account is active or as needed to provide you services.  If you wish to cancel your account or request that we no longer use your information to provide you services contact us at  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

A user may choose to register to receive e-mail and printed newsletters and marketing materials from Tom’s Western Store when completing an order. During registration a user is required to give his/her contact information, such as name and email address, so that Tom’s Western Store can provide the desired service(s). Users may also supply additional information to Tom’s Western Store as comments on the registration form. Tom’s Western Store will use such additional information to personalize its response to the comments.

We use third parties to provide credit card billing and shipping services on our site. When you place an order with us we will share the relevant customer information (shipping address, billing address and credit card information) as necessary for the third party to provide the service. 

These third parties are prohibited from using your personal identifiable information for any other purpose.


We do not share aggregated demographic information.

We use an Internet hosting and analysis company for This company does not retain, share, store or use personally identifiable information for any secondary purposes or purposes not mentioned in this statement. This company stores personally identifiable information for the purpose of customer service and order fulfillment. This company also administers our e-mail advertising and our opt-in e-mail lists.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Change in Ownership

If Tom’s Western Store is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.


This web site contains links to other sites. Please be aware that Rod’s Western Palace is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter and E-Mail Communications

If a user wishes to subscribe to our newsletter and receive e-mail advertising, we ask for contact information such as name and email address. Out of respect for your privacy, you may opt-out of receiving them by following the instructions included in each newsletter or by emailing us at

We will send you strictly service-related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email.  Generally, you may not opt-out of these communications, which are not promotional in nature.  If you do not wish to receive them, you have the option to deactivate your account.


This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, as when you are just ‘surfing.

While we use SSL to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our fulfillment center and offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Bimonthly, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they must do to ensure our customers' information is protected. Finally, the Internet servers that we store personally identifiable information on are in a limited access environment at out hosting company's facility, and the fulfillment center is protected by video surveillance and alarm systems.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.  If you have any questions about the security at our Website, you can send an email to

Special Offers

Customers and those who register to do so will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the description of our choice and opt-out provisions below.

Fulfillment and Comments

We communicate with customers to resolves issues that arise in connection with completing orders or in response to comments submitted during registration or via e-mail. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as his/her zip code), or if a user no longer desires any/all of the communications received from or through Tom’s Western Store, we will correct, update or remove that user's personal data and preferences, as appropriate. This can be done by telephone at 1-800-830-5446 or 1-989-834-5446, e-mail at postal mail at 8982 E. M-21, Ovid, Michigan 48866, and fax at 1-989-834-6215.


Our users are given the opportunity to 'opt-out' to having their information used for purposes not directly related to our site when we ask for the information. For example, our order form has a checkbox that users would just need to 'uncheck' to prevent receiving any marketing material and can keep their personal information off of our shared lists. We never share email addresses.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying with 'unsubscribe' in the subject line in an email or by requesting this change by telephone at 1-800-830-5446 or 1-989-834-5446, e-mail at postal mail at 8982 E. M-21, Ovid, Michigan 48866, and fax at 1-989-834-6215.

Currently, Rods collects all user information at this Web site. Before any other party collects user information, users will be notified that their information is being collected by an outside party and be offered a choice as to whether or not to proceed.

Email This Page

We do not store any information, such as the friend or user's email address when a user sends an email with the Email This Page feature. The information is used for the sole purpose of sending that single page and then the information is discarded.

Notification of Changes

If at any time we change the manner in which we use personally identifiable information from that stated at the time it was collected, users will have a choice whether or not we use their data in this different manner. We will notify users via e-mail prior to the changes taking effect. Unless a user agrees to the change, we will use his/her information in accordance with the privacy policy under which the information was collected.

This privacy statement covers the site